Fault Code Scan & Reset Tools
Diagnostic World
Autel Kits
Diagnostics Screen

Shipping & Returns Policy


Diagnostic World will offer a 30 day warranty on parts & diagnostics. This means that if your item was working fine when you first received it, and then stopped working you are entitled to a replacement item.


Diagnostic World is happy to offer all UK customers FREE DELIVERY. However there is a fixed rate delivery charge of £10 on all orders outside fo the UK but iside Europe, and a delivery charge of £13 for orders outside of Europe. These prices were revised in May 2012 in line with the Royal Mail's decision to increase postage costs for international packages.

Once items are ordered they will be dispatched as soon as possible, normally within 48 hours - and if there's a delay we will let you know.

We ship to many countries all over the world. See our full list of international countries we deliver to.


We understand that sometimes you will receive an item that is not as expected. We've all been there. So with that in mind if you need to return an item for whatever reason you will need to contact us in writing within 7 working days of receiving the item.

If you are returning an item for a refund you will be responsible for any costs associated.

For International returns (outside of the UK) the original shipping fee is non refundable.

We CANNOT refund or accept a return of a diagnostic tool that has been registered or updated online by the user. This is because the kit is now classed as used & second hand, and would not be returned in original condition.

Diagnostic World only offers a postal service (meaning we send items to you once you have made online payment)

The registered office address is

Diagnostic World
12 Elsdon Road
Newcastle Upon Tyne
NE16 5HZ

Please note that this address is ONLY for returned parts. There is no counter service at this address and no parts are stored here.

All information given out by Diagnostic World is given to the best of our knowledge. Since we are a distributor of parts and not a manufacturer, you will need to make sure yourself that the part is compatible with your vehicle. Most auto forums would give you the answer within minutes. Ultimately - the responsability lies with yourself.

Latest Reviews...\r\n\r\nIan, Corby, UK\r\nGreat kit & great price\r\n\r\nRobert, Hull, UK\r\nSuper quick delivery, car now fixed\r\n\r\nDavid, Luton, UK\r\nCannot Fault a single thing\r\n\r\nSandy, Como, Italy\r\nEverything A OK A+++\r\n\r\nChris, Boston, USA\r\nFast delivery and good parts